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Everything we know about Google reviews and your listing

Each page answers one question people ask us at the counter or type into a search, and says where the answer comes from.

All 50 When something goes wrong 12 Your Google listing 5 Rules and the law 10 The card and the QR code 6 Watching and reports 4 By trade 5 Valtela 8

When something goes wrong

Vanished from Maps A business vanishing from Google Maps has five distinct causes: a merge, a Duplicate profile A duplicate listing on Google looks one day like a vanished business and the next Closed by mistake Google struck through your listing and marked it permanently closed while you are Listing was changed Your hours, phone number, or category on Google can be changed by Google itself, a We got reported Suspecting a competitor is understandable, but the listing will never show whether Suspended profile Your listing vanished and you do not know if it is a suspension, a merge, or an A fake review Google removes a review that breaks its policies, not one that is unkind. How to tell the difference, why to save it before you report it, and what US law adds. Reviews disappeared Reviews are missing and nobody told you why, because no person ever decided against a specific one of yours. Five reasons Google names, one it does not, and how to check. How many Google removes Headlines describe mass removals, but the number is worldwide for one year and says nothing about your business. The exact figure, dated, linked to Google. Proving a review existed A screenshot proves little and notarization takes an appointment while the review sits there. There is a third way almost nobody describes: a record that was already running before you knew you needed it. Review extortion Someone wants money to delete reviews. Google has a separate form for review extortion, different from an ordinary report, and it is now a federal crime too, not just a policy matter. A competitor's review A cluster of one-star reviews right after a competitor opens nearby looks like an attack, but nobody can prove who wrote it, and federal law now treats a fake one as enforcement, not just policy.

We read your listing every day, even the quiet ones

We set up a card on your counter and connect it to your Google listing. From the next night on, we compare the rating, the review count and your listing's own details against yesterday, and when something moves, we write to you the same day.

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